FAQ
Frequently Asked Questions
Are Coosra's products authentic?
Absolutely. We work exclusively with original items from recognized suppliers and globally known brands. Every product is guaranteed authentic.
Do you ship to my country?
Most likely, yes. Coosra ships to almost every country with trackable and secure delivery. Shipping costs and delivery times are calculated at checkout — no surprises.
Do I have to pay extra fees upon delivery?
In most cases, no. If your country applies import duties or local taxes, we will guide you transparently through the entire process. Coosra stands for clear communication and full support.
What should I do if I want to exchange or return an item?
No worries. You have 30 days after delivery to request an exchange or return. Our support team will guide you through every step to ensure a smooth experience. Email support@coosra.com.
What if I need help?
Contact our support team at support@coosra.com. Service hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT). Saturday and Sunday: Closed.
How do I track my order?
Once your order ships, you will receive a tracking email. You can also reply to your order confirmation if you need assistance locating your parcel.